Shade IQ Support

Walk in the shade. We're here to help.

Email us

shadeiq.team@gmail.com
We reply within 1–2 business days.

Common questions

Why am I being routed through sun when there's a shadier nearby street?
Shade IQ trades off route length against shade — if a much shadier route is significantly longer, we'll suggest the shorter one. You can switch between Shadiest, Balanced, and Fastest in the route options.

Does Shade IQ work after sunset?
Yes — when the sun is low or below the horizon, the route colors shift to a twilight palette and shade weighting drops off naturally.

Which cities are supported?
The full Bay Area and Greater Los Angeles. We're expanding gradually as shadow data is computed for new regions.

Subscription & billing
Shade IQ Pro is billed through your Apple ID. Manage or cancel anytime from Settings → Apple ID → Subscriptions on your iPhone, or from the Manage subscription button inside the app.

Privacy & Terms

Privacy Policy · Terms of Use